Warren Flowers, Air Force Veteran and VA Claims Attorney, shares essential guidance for veterans navigating the VA claims process. From gathering the right documentation to avoiding common pitfalls, this comprehensive Q&A provides the foundation every veteran need before filing their first claim.
Q: What inspired you to dedicate your practice to helping veterans prepare for their VA claims?
A: As an Air Force Veteran, I understand the frustrations my brothers and sisters face in navigating the VA system. I’ve seen discouragement in their eyes and heard the passion in their voices as they describe their conditions. I knew I had to do something. Veterans deserve more than gratitude — they deserve justice. Too often, they face delays and denials. That’s why I chose to use my legal skills to fight for them. For me, this isn’t just law; it’s a mission to honor their service with the benefits they earned.
Q: When a veteran is filing for the first time, what’s the very first step you recommend they take?
A: As both a veteran and an attorney, I always say: start with your records. Service treatment records, medical files, and evidence linking your condition to service are the foundation of a strong claim. When I filed my first claim, I learned quickly that preparation is the key to avoiding delays.
Q: How does preparing before filing help VA staff process a veteran’s claim?
A: From both my time in the Air Force and my work as an attorney, I’ve learned that preparation makes all the difference. A complete, well-organized claim allows VA staff to focus on the evidence instead of chasing missing information. When your medical and service records are in order, the process moves faster, decisions come quicker, and the chances of delays are much lower.
Q: What are the most common mistakes you see veterans make when filing, and how can they avoid them?
A: The top mistakes are missed deadlines, incomplete forms, and lack of evidence. Avoid them by tracking dates carefully, double-checking paperwork, and seeking help from an accredited representative.
Q: What documents or evidence should veterans start gathering early to strengthen their claims?
A: Service records, current medical records, doctor opinions linking conditions to service, and buddy or family statements. These build the backbone of a strong claim.
Q: How do you explain the importance of medical records and service records to the veterans you work with?
A: The VA needs proof of two things: what happened in service, and how it affects you now. Service records tell the “what,” and medical records show the “how.” Together, they connect the dots.
Q: What roles do family members or caregivers play in supporting a veteran through the claims process?
A: When I was serving, I learned quickly that none of us succeed alone — and that doesn’t change once you come home. Family members often become the backbone of a claim, helping with paperwork, deadlines, and testimony about how daily life is affected. Their support is essential.
Q: How can veterans work with VA staff to make their claims process collaborative rather than adversarial?
A: Keep it clear, respectful, and timely. Respond quickly to VA requests, stay organized, and remember that professionalism helps turn the process into a collaboration.
Q: Can you share a success story where preparation on the veteran’s side led to a faster or better outcome?
A: One veteran we worked with had all records and buddy statements ready from day one. The VA made a prompt decision on his claim within months, as they had all the necessary information. That’s the power of preparation.
Q: What resources do you recommend for overwhelmed veterans?
A: VA.gov, accredited VSOs, and legal aid groups. Most importantly, I remind them they don’t have to go it alone — advocates are here to help.
Q: How do you keep veterans encouraged when the process feels long or frustrating?
A: I remind them that delays don’t equal denial. Persistence matters. I share success stories and assure them they have someone in their corner.
Q: If you could give one “golden rule” to every veteran filing a claim, what would it be?
A: Don’t assume the VA will connect the dots — give them the full picture with your evidence.
Q: If a veteran can only do one thing this week to strengthen their claim, what should it be?
A: Request copies of their medical and service records. That’s the first brick in building a strong claim.
Q: Where should veterans look first on the VA site for forms and status updates?
A: VA.gov is the hub. From filing forms to checking claim status, it’s the most reliable starting point.
Q: Are there regional differences veterans should be aware of?
A: Yes. Processing times vary by office, but the rules are the same nationwide. Strong, well-documented claims travel better no matter the region.
Resources
Veterans Benefits Support • Flowers Law Firm – Raleigh-based veteran-focused practice | flowerslawfirm.info | (919) 438-3357 • Veterans Service Organizations (VSOs) – Free claim assistance (DAV, VFW, American Legion) • VA Disability Benefits Helpline – 1-800-827-1000
Legal & Financial Assistance • National Veterans Legal Services Program (NVLSP) – Free legal help for VA claims/appeals | nvlsp.org • State Veterans Affairs Departments – Local benefits, claims support, and resources
Self-Advocacy Tips • Request copies of all VA medical records • Document everything in writing • Never accept “no” as final without understanding appeal options • Consider accredited representatives for complex claims